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  • As the coronavirus (COVID-19) situation continues to evolve we are taking every precaution possible to contribute to a safe and healthy environment.

As the coronavirus (COVID-19) situation continues to evolve we are taking every precaution possible to contribute to a safe and healthy environment.

Service Disconnection:

Due to the unprecedented nature of the coronavirus pandemic (COVID-19) Fox Metro will temporarily halt the disconnection of water services due to non –payment for the next 30 days. We believe maintaining water service is essential to reduce COVID-19 transmission and upholds our principles of protecting human health and the environment.

Customers are still responsible for the balances due on accounts, and charges will continue to accrue for the consumption.

We will reevaluate the plan throughout the month as the coronavirus pandemic continues to develop. We expect to resume normal procedures for disconnection due to non- payment in the near future.

Cleaning:

In addition to our regular cleaning procedures, we have implemented additional rigorous cleaning routines in all high-traffic public areas.

Prevention:

  • Wash your hands often with soap and water for at least 20 seconds.
  • Use hand sanitizer
  • Avoid touching eyes, nose or mouth with unwashed hands
  • Avoid contact with sick people
  • Stay home if you are sick
  • Cover mouth/nose with a tissue or sleeve when coughing or sneezing
  • Clean and disinfect frequently touched objects and surfaces
  • Exercise social distancing when and wherever possible

Please review guidance from the CDC and your local health department to stay up to date.

 

Aurora, North Aurora, Boulder Hill, Montgomery, Oswego, Sugar Grove and portions of Yorkville and Batavia

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