Privacy Policy / Refund Policy

Privacy Policy / Refund Policy

Privacy Policy

Fox Metro respects and values your privacy regarding any information we may collect while operating our websites.  The policy may change from time to time. By visiting our site, you agree to the practices detailed in this Privacy Policy.

Website Visitors
Like most website operators, we may collect some non-identifying basic information.  This information could include things like total number of visitors, pages viewed, browser type and other non-identifying information.  Fox Metro’s purpose in collecting information is to understand how visitors use the website and to make improvements.  Our website logs are not personally identifiable, and we make no attempt to link them with the individuals that actually browse the site.

Personal information gathered when making a payment

To make a payment through the site, you may need to provide certain information relevant to how you choose to make a payment. If you choose to pay by credit card, you will be prompted to provide information such as your credit card number, or if you pay by bank transaction you will be giving your bank information.  You will also be required to create a login with additional registration information in order to obtain emails, electronic invoices, etc.

Fox Metro will not sell, reveal or share with unaffiliated third parties any of your personally identifiable information uness we are required by law to disclose your information or to protect against fraud or illegal activity.

Linked Sites
If you click on a hypertext link that takes you to another site outside of Fox Metro, we are not responsible for the information collection practices and use at that other site.  In addition, when you initiate a transaction through such a link, the information you and we submit to such an entity to complete your transaction becomes subject to that entity's privacy or information use policies.  Fox Metro is not responsible for the privacy or information use policies of such entities.

Contact Information

Fox Metro WRD, 682 State Rt. 31, Oswego, IL  60543
Email:  info@foxmetro.dst.il.us
Phone:  630-892-4378 / Fax:  630-892-4394

Refund Policy

Fox Metro does not offer refunds once a permit has been issued.  Exceptions can be made if there are extenuating circumstances including, but not limited to system processing error or human error.  If you experience an error, please contact us immediately.

Please do not submit a payment until instructed to do so by Fox Metro's Engineering Department.  Submitting payment in advance will not expedite the permitting process, and refunds due to advance payment will be subject to a 10% penalty. 

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