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On my old modem the DGN3500 I dont have this issue and my connection lasts. I have noticed that after the 2.4ghz LED goes hard after awhile it blinks intermittently though the dsl light is steady. Check the LEDs on the base. The manual then says to wait for the green LED for 2.4ghz to"turn solid". The led remains amber I have tried another cable and port. If you have not already set up your new router using the installation guide that comes in the box, this chapter walks you through the hardware setup. Ensure you use a wired connection to your PC and ensure you follow all steps in the PDF manual. Plug the new modem into the line, ensuring that you have all the plugs in the right place. Turn on your computer. I'm starting to get the feeling I've got internal cabling faults or something. ), This should have an icon for your "Network Infrastructure". We hope you'll join the conversation by posting to an open topic or starting a new one. A confirmation email has been sent to: . (There may be an icon for this on your desktop. I'm starting to think there is either a setting I need to configure in the 3700v2 or that is just sucks and I shouldn't have spent the money on it. There should be two green ones on the left - power and Internet. I tried Chrome and it worked. Netgear neither knows nor cares about the browser you use to connect to devices. We hope you'll join the conversation by posting to an open topic or starting a new one. I figure if the modem was unable to connect, the DSL or internet lights would be red or off or something. Connect the telephone cable to ADSL micro filter then to the modem router. Subscribe for Updates. All green leds are on indicating that everything is correct but when I try to find the router via Genie I am told there is no internet connection. I've plugged in my old modem and so far it has managed to stay connected for almost 2 hours. I found the issue with the amber internet connection. So your best bet is probably to look at the browser itself, the address you are using to connect to the router, and what error messages the browsers throw up when you try to connect. BR500 VPN Currently Experiencing Intermittent Connectivity Issues. Visit our support page for answers from simple setup to security optimization. It takes 24 hours to get the service. I have just applied for it. I've read good reviews about this modem but am now starting to regret the $150 I spent on it. I've also had problems both Internet Explorer and Edge (wonder it the common thread here is browsers from MS). Looks like either there's options that need changing in the 3700 or the modem is faulty. First, how did you do the reset? This is highly frustrating. | Answer | NETGEAR Support. After wrestling with this ongoing problem I found some helpful suggestions on line. This topic has been marked solved and closed to new posts due to inactivity. Hopefully someone out there can help! It is not my ISP, because I can connect with my old one. Thanks again for your patient guidance. The suggestion to go in to "Network and Sharing", open " Change adapter settings" to see if there were any big red Xs visible. the light stays amber all the time thus the app never detects the base unit. No Internet connection on DGND3700v2 Had been using this modem for about a year, stopped working at about 12am last night, still can't really figure out why. Do I just need to buy a new modem? Otherwise a return/exchange is worth a try. If you can see how things go on an Internode port without running out of warranty, I'd suggest waiting for that. i have just got my wureless home smart HD wirelss 2x cam system, i still not able to set it up. Anybody get a fix for this. I connected the dgnd3700v2 and waited until the dsl light was lit and steady and then went in to Network and Internet on the control panel. If it is I will be most annoyed as the ethernet socket has never been used since new 18 months ago. So we can now add Kaspersky to the things that people need to look out for if they have problems accessing their modems through the web interface. I know of no reason a static IP address is required. Thanks allot for your help. Does the Internet LED show green? How do I fix this??? Also, when you say tweak your downstream with the Billion modem what do you mean? Use an Ethernet cable to connect the computer to … Chapter 3, Genie Basic Settings, explains how to set up your Internet connection. Again thanks for your patience in trying to sort it out sight unseen. In the first place, that would be assigned to your router, not your base. But it is not signing into the Internet. Here's a link to the manual for your device and setup instructions start on page 22 What do the LEDs on the base do? With luck it will open the web interface for the modem. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I then opened the Network and Sharing heading opening the "View network computer and devices" but the modem router is not listed there. Can you verify that the router has assigned an IP address to the base? Make sure that each cable connection is secure. Note, this is not the same login information as you need to connect to the internet. I am using Xfinity Cable internet connection with Arris Surfboard SB 6183 where i am receiving good Internet Signal and from Modem i used yellow cable to connect to WAN port in Router .In Router,all signals are working fine including Wifi(2.4 and 5 GHz) but internet signal alone is not working. I've tried a reset, didn't work. If the Internet LED is out or amber, the process can't proceed. VPN is a way to connect two secure networks over the Internet — for example a home network and one in a business. No internet connection with new Netgear N600 DGND3700v2, Re: No internet connection with new Netgear N600 DGND3700v2. Who knows, maybe the phone line was bad, which I doubt because it was brand new with the modem. I must be missing something here but as soon as I start downloading on the DGNG3700 after 10 minutes my net drops out. That means the base is connected to the servers. You can try to resync them after removing them from Settings, My Devices or perform a factory reset by using ONLY the reset button after removing all devices as previously stated. Can someone point out where I am going wrong or is the modem router stuffed? I had a spare cable and did as suggested with no luck. I Reset, updated firmware, messed about with it for 2 days. I turned to a lady I know in IT and she looked and found the same problems as I did but detected that it was in fact Kaspersky that was denying me access to the router through some obscure fault in the program. I've plugged my old modem in so now I'm testing that, if it doesn't drop out within that time frame then I'm going to start thinking it's my new modem. Chrome works fine. Your router assigns an address to the base which has no bearing on the ISP address assignment. If it's amber, there's a connection to the router but not to the servers. Then I restored the previous settings: BINGO! I hope this little wrinkle might in some way help you one day. I use that, along with not doing anything stupid. My router is showing a connection, but the base station isn't. Perhaps there is something strange with your PC's network setup. Apart from the additional speed, the Billion just seemed to handle my marginal line much better, hardly any dropouts or disconections. I just bought this modem/router not long ago and in the first few days of use it seemed to work fine (from what I could tell). I guess Netgear doesn't think MS has enough market share to test and make sure MS browsers work to configure and change/save Netgear modem/routers. Internet Connection not working in Netgear N600 DGND3700v2 I am using Xfinity Cable internet connection with Arris Surfboard SB 6183 where i am receiving good Internet Signal and from Modem i used yellow cable to connect to WAN port in Router .In Router,all signals are working fine including Wifi(2.4 and 5 GHz) but internet signal alone is not working. But when I switched to an R7000P yesterday, the display suddenly went normal. Kaspersky was uninstalled and reinstalled and the modem router was at last visible for getting online. It's been doing it for the last 2 days and it's starting to become very fustrating. As I am the middle of a download I will try this later on hopefully with a positive resolution. unable to connect to internet after reset to facto... WiFi 6 Access Points and devices are the future of WiFi. Once done it works beautifully. The PC was talking to the router however I still could not access the router to put in all my required ISP data. I have been trying to connect my dgnd3700v2 to the internet with out any success.
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