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Have a look at our top tips to getting back online. Our network delivers the fastest widely-available broadband speeds to homes and businesses. Problems connecting to the internet? Virgin Media has said it is "urgently working" to resolve an issue affecting broadband customers in parts of ... users first began reporting problems with home broadband … ‘I can’t work and your website isn’t allowing me to report the issue. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. Skip to main content. Use your account number to run the check: Not a valid account number . Last week the network provider suffered a crash that it insists was fixed. Negotiations are apparently ongoing without any guarantee of a deal but if a merger took place it would create a huge rival for BT, which owns EE – the UK’s second-largest mobile network. IF you're a Virgin Media customer who is affected by an internet, call, TV or mobile outage we explain how to check your service status - and whether you're due compensation. Despite the high number of reported problems, a Virgin Media spokesman told the Standard there were no widespread or major issues with its services. Virgin Media customers are still reporting problems (Downdetector) Virgin Media customers around the country are continuing to report issues affecting their broadband connections. We have articles, videos and troubleshooting guides to help fix all your WiFi connection problems. But what happens if there are Virgin Media problems in your area? The outage comes as millions of people continue to work from home during the coronavirus lockdown. You can also speak to Virgin Media via its live chat service. According to the service status website Down Detector, users first began reporting problems with home broadband just after 9am on Thursday. latest news, feel-good stories, analysis and more, ‘A wake-up call’: how Pfizer’s Covid vaccine could transform the world, Remote working for good? ", "We are working as quickly as possible to restore services and apologise to those affected. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. | Broadband tips - Virgin Media. I have reset my modem already. Click here to visit the My Virgin service update website. The website Downdetector, which measures outages on popular services, is showing an influx of disgruntled Virgin customers today, Monday May 4. If our top tips and tricks haven't helped, find out what other support you can get. How to contact Virgin Media broadband customer service and support Itâs been on/off since last Friday. O2 is currently the largest phone network with 34 million users, spread out across O2, Tesco Mobile, Giffgaff and Sky Mobile – which piggyback on the network. For example, with a Hub 3 device, a flashing red light means your device is on but your Wifi connection is not working. For further details of our complaints policy and to make a complaint please click here. If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme. View our online Press Pack. Virgin Media has a dedicated web page where you can find out if there are any problems in your area. News Corp is a network of leading companies in the worlds of diversified media, news, education, and information services. You can access Service status on the move, just download our My Virgin Media app, 1. No issues. Here's how to check Virgin Media status for its broadband and mobile services online. Having trouble connecting to your home broadband? Very frustrating as I rely on this service due to poor signal in my house for 4G. Fantastic broadband doesn’t stop when you leave the house. One day I can live with now going into the 4th day totally unacceptable. Find out how to … Comments are subject to our community guidelines, which can be viewed, Virgin Media customers have been left frustrated by outages during lockdown, Welsh village 300 people dig seven miles of trenches to install own super fast broadband, Virgin Media last experienced issues on August 13, customer website, apps, and emails went down, Independent Press Standards Organisation (IPSO). This all depends on what type of router you have. Spanish company Telefonica, which owns O2, has confirmed it is holding talks with Liberty Global, which owns Virgin Media. ‘If customers are experiencing individual connectivity issues they can contact our customer service team for assistance.’. This is usually automatic but regulator Ofcom said back in March that firms don't have to pay compensation during lockdown due to the coronavirus outbreak. ", In a further statement posted to Twitter, the company said: "We know this is frustrating and we’re sorry - our teams are urgently working to fix the problem.". In fact, with Mobile Broadband and wi-fi hotspots, there are very few places where you can’t get on the web. Other users have reported problems on Twitter. Virgin Media last experienced issues on August 13 after its network was hit by a series of outages. Our journalists strive for accuracy but on occasion we make mistakes. Run Check . That’s why we make it our priority to help you get online – and stay online. But even now, days after the initial issue, many people are struggling to get online. If that doesn't work we'll put you in touch with our team. Virgin Media offers four multi award-winning services across the UK: broadband, TV, mobile phone and landline. Virgin says it fixed issues with its network last week, and that the service is running normally. They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours' notice, plus you'll get £5 for each calendar day delay to the start of a promised new service. How do I check my service status? Ours has been useless for 3 weeks now however your website states that there are no problems in our area? You can see examples of more lights and what they mean on the Virgin Media website. If you're without service for a sustained period of time then you may also have the right to leave without incurring a fee, although neither of these are automatic - you need to ask your provider. The telecoms firm last had problems with its service on July 29 when its customer website, apps, and emails went down. #sortitout. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. According to figures published by Virgin Media earlier this month, the lockdown has led to its busiest months of traffic on record. Weâll show you how to stay connected at home and on the move. ‘Having a 350M broadband package is useless when it drops out every 5 minutes. Check out our helping hand video for more details on how Service status works. ‘Still happening,’ wrote user @zondajag on Downdetector. Fantastic broadband doesnât stop when you leave the house. See the Virgin Media's contact page for how to get in touch with the network provider. The Sun website is regulated by the Independent Press Standards Organisation (IPSO). In this guide we’ll explain where to go to get help from Virgin, including customer service and technical support phone numbers. The Virgin Media outage was fixed on the day. Visit our Service status page to run a test against your kit and to check for network outages. A spokesman said: "We’re aware that some customers in parts of London are experiencing an issue with their broadband. If you love something, you never want to lose it, right? Keep connected; I can't connect; I still can't connect; Out and about; Help with your Super Hub; Keep connected. cancelling virgin media problems on 23-03-2020 17:43 I appreciate that there are problems with the corona virus hitting call centers, but after loosing my job through the knock on affect of the virus and being an agency worker in the north east. My Virgin Media WiFi is not working . If you’re a Virgin Fibre customer with Maxit TV, you can get an intelligent WiFi Booster to use at no extra cost. If you love something, you never want to lose it, right? The site is tracking over 200 reports of problems affecting Virgin’s network with many complaining it is hampering their ability to work from home. Find out how to stay connected on the move. Thatâs why we make it our priority to help you get online â and stay online. Simple as that. @virginmedia can you please tell me why my broadband isnât working? The average household has used an extra 325GB of data since lockdown began, its figures show, and the company said April was the broadband network’s busiest month on record, with usage in May only just behind that. Virgin Media is signed up to the CISAS ADR scheme. Click here to visit the My Virgin service update website. Aldi praised by shoppers for giving staff an amazing 10% Christmas bonus, Universal Credit payments could rise for 85,000 as loophole fixed from Monday, ©News Group Newspapers Limited in England No. Virgin Media has warned ministers that a skills shortage would frustrate plans to upgrade the nation’s broadband if they fail to slash red tape. To find out if there are problems in your area, enter your postcode. It also has repeatedly maintained it is able to handle the influx of demand as many around the country are now forced to work and learn from home over an internet connection. Virgin Media is part of NTL:Telewest. Virgin Media has a dedicated web page where you can find out if there are any problems in your area. What does the Virgin Media-O2 merger mean for the UK? Virgin Media customers' fury as broadband network 'keeps cutting' Hundreds of Virgin Media customers complain of broadband outage Virgin Media launches fitness TV channel for free home workouts Go to Service status and select Sign in or…enter your postcode and select Continue, 3. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks. More than 1,500 people reported internet problems on outage site Down Detector. We’ll show you how to stay connected at home and on the move. No problems detected at Virgin Media Virgin Media problems in the last 24 hours Virgin Media has said it is "urgently working" to resolve an issue affecting broadband customers in parts of London. Follow our step-by-step guide to get back online. Get your need-to-know While endeavouring to keep Britain online, it also appears that Virgin Media is in talks to merge with O2. Virgin Media has approximately 3.2million customers in the UK. If you're struggling to get Wifi in all the rooms of your home, you should first check if you're in a blackspot area. If you still want to complain to Virgin Media about an issue with your connection, you can via phone, post or online.
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