Customer Service Representative - Temporary (Position Filled)

Starting Hourly Rate
$20.00/hr – $25.00/hr ~ D.O.Q.

Opening Date
04/22/2025

Closing Date
Until Filled

Department
Billing / Customer Service

Classification
Temporary Part-Time, Non-Exempt

Shift
Monday – Friday from 11:30am – 4:30pm

Job Description
Fox Metro is seeking a dedicated individual for a temporary, part-time position starting immediately and concluding October 2025, with a possible extension. This position performs a variety of functions within the billing department, such as payment collection, communication of various District programs, and front-line customer interaction via phone, email, or in-person. This position works under the supervision of the Customer Service Coordinator.

Examples of Duties

• Greets and provides service to all customers
• Answer customers’ inquiries
• Takes steps to resolve billing problems or refers to the proper party
• Assist in processing payments involving cash and charge card payments, and account name or address changes.
• Distributes incoming mail for District personnel
• Assists the Billing Department as needed.
• Basic computer tasks – Microsoft Word and Excel, payment software
• Problem-solving situations
• Other duties as assigned

Qualifications

• High school diploma or general education degree (GED)
• Job-related experience
• Bilingual in Spanish and English

This is a non-exempt, part-time position. Fringe benefits are holiday pay and paid time off.

FMWRD is an Equal Opportunity Employer