Billing Information

The Fox Metro Customer Service Department is responsible for mailing bills to and receiving payment from over 80,000 households and businesses. These customers are located in Aurora, Montgomery, Oswego, North Aurora, Sugar Grove, unincorporated surrounding areas, and small sections of Batavia and Yorkville, Illinois. Customers are billed for wastewater treatment approximately 6 times per year, depending upon which community they are located in.

Wastewater treatment bills are calculated using water meter readings provided by the community in which the customer is located.

Rates & Fees

Watering or Pool Credit

Fox Metro realizes that all of the drinking water used by a customer does not always end up in the sanitary sewer. Two significant examples include water used for watering new sod and water used in lawn sprinkling systems. When you receive your bill that covers the service dates where the heavy watering occurred, call us at (630) 301-6881 to see if you qualify.

Watering Credit Application

Real Estate Closings

First, please contact the municipality corresponding to the service address to obtain a “Final Meter Read”. In the City of Aurora, obtain a “Statement of Open Account”. Once obtained, please fill out and fax or email over Fox Metro’s Closing Letter Request Form.

Click Here To View Payment Methods

Municipal Contact Information

Below is the contact information for our service communities.

Municipality	Website	Phone Number
City of Aurora City of Batavia Village of Montgomery Village of North Aurora Village of Oswego Village of Sugar Grove United City of Yorkville	https://www.aurora-il.org/ https://www.cityofbatavia.net/ https://www.montgomeryil.org/ https://northaurora.org/ https://www.oswegoil.org/ https://www.sugargroveil.gov/ https://www.yorkville.il.us/	630-256-3600 630-454-2000 630-896-1357 630-897-2662 630-554-3618 630-466-4507 630-553-4350

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Fox Metro offers paperless billing and online payments, including automatic payments, at no additional cost. Sign up today!

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