Online Account & Internet Payments

You may view your account information and make electronic payments using your Credit/Debit Card or Bank Account by clicking on the button listed below. Once you enroll, you will be emailed when a new bill is issued and ready to be viewed. Automatic payment options are also available. Fox Metro does not charge convenience fees for online payments.

Note: In order to enroll, you will need to have your most recent billing statement. A Disconnection Notice or Penalty Letter will not work.

View & Pay My Bill Online

Coming June 17, 2025 – A New Online Billing Experience

All current online and autopay users will need to re-enroll at that time to setup payment methods, automatic payments, and paperless billing preferences. For security reasons, we will not be able to transfer your current information into the new system.

This transition is planned to take place on June 17, 2025, at which point the Vuebill payment system will no longer be available. We encourage all current Vuebill users to log in and download any important information (including PDF statements and payment receipts) before June 17th, since these records will not be transferred to the new system.

Click here for more information: Coming soon – A New Online Billing Experience – Fox Metro

Bill Payment Methods

Fox Metro currently accepts payments through the following methods:

Cash
Check
Credit/Debit Card (VISA, Mastercard, or Discover)
Automatic Payments can be setup online using a Credit/Debit Card or your Checking/Savings account

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Walk-Up Payments

Walk-up payments can be made at the Administration Building, located at 682 State Route 31, Oswego, Illinois. The Billing Department is open from 8:00 AM through 4:30 PM, Monday through Friday. After hours payments can be made by placing a check or money order, with the billing stub attached, in a sealed envelope and then depositing the envelope in our 24-hour drop-box near the front door of the building.

Administration is closed to the public on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Year’s Eve.

Phone Payments

You may make payments 24 Hours a day using our toll free Automated Phone Payment System. You will need your “PIN number” and “Customer ID”, which can be found in the upper-right corner of your bill, directly beneath your account number. There is no fee for this service. The number is 1-855-548-2896. Payments may be made using your Credit/Debit Card or bank account.

If you need to speak with a representative, you may call 630-301-6881 between 8:00 AM and 4:30 PM, Monday through Friday.

Pay By Mail

Our mailing address for payments is: Fox Metro WRD PO Box 160 Aurora, IL 60507-0160

We accept Checks and Money Orders.

Water Service Reconnection Guidelines

If your water service has been disconnected, it is critical that you speak with a customer service representative to process your payment before service can be restored. Do NOT pay online. The payment must be made by cash, Money Order, Cashier’s Check, or Credit/Debit Card.

Water service is then restored by your City/Village Water Department, not Fox Metro. Once payment is made to Fox Metro, we will submit a request to your City/Village to restore your water service. Each City/Village’s reconnection times vary and are subject to change at their staff’s availability.

MUNICIPAL RECONNECTION PROCEDURES

Fox Metro makes no guarantees based on the information provided in the document linked above and is provided as a courtesy to our customers.

Basement Backups / SOAP

Do you experience basement flooding during heavy rains? Click the button below to learn more and see if you qualify for Fox Metro’s Sewer Overhead Assistance Program (SOAP)

Sewer Overhead Assistance Program